الإمارات العربية Accountability / Responsibilities

Accountability / Responsibilities

Provide help desk support and resolve problems to the end user’s satisfaction

Monitor and respond quickly and effectively to requests received through the IT help desk

Monitor Service Desk for tickets assigned to the line and process first-in first-out based on priority

Modify configurations, utilities, software default settings, etc. for the local workstation

Assist with on boarding of new users

Report issues to the Service Desk for escalation

Responsible for Help-desk support/Dealing with various Customer issues

Track of Service Tickets on Service Desk

Responsible for Operating on Active Directory

Maintain various data-bases of the IT/Communication Department

Basic trouble-shooting of IT/Communication issues on & off – sites

Responsible for maintenance of Documentation of IT/Communications DepartmentQualification

Excellent experience in using remote desktop utilities in troubleshooting and resolving users’ problems

Excellent experience in diagnosing and solving computer related problems (hardware, software, applications)

Excellent experience in installing, supporting and troubleshooting Windows Microsoft Office latest releases

Excellent client configuration of networking and Microsoft Outlook

Experience in remote control tools

المهارات

Education / Qualifications:

Any IT /Computer/Technology Bachelor’s Degree Graduate

Experience: 

Minimum 2 years of IT support experience

 Certifications:

A+, ITIL, Network+ and Microsoft Windows 10 active certifications (passed the exam)
Microsoft office and Cisco certification are preferred

Generic & Specific Skills:

Good communication skills

Excellent documentation skills

Able to handle multi task

U.A.E. Residents only with Transferable visa

All Applicants should be compliant with all above required criteria in regards to accountability, qualifications, educational qualifications, experience and other general working conditions

Budgeted Salary is non-negotiable – 6,000/- AED

تفاصيل الوظيفة

منطقة الوظيفةدبي, الإمارات العربية المتحدة
قطاع الشركةتكنولوجيا المعلومات
طبيعة عمل الشركةصاحب عمل (القطاع الخاص)
الدور الوظيفيتكنولوجيا المعلومات
نوع التوظيفدوام كامل
الراتب الشهري$1,000 – $1,500
عدد الوظائف الشاغرة4
الرقم المرجعي للوظيفةJB3843403

المرشح المفضل

المستوى المهنيمبتدئ الخبرة
عدد سنوات الخبرةالحد الأدنى: 2 الحد الأقصى: 5
منطقة الإقامةالإمارات العربية المتحدة
الجنسيةالأردن; الإمارات العربية المتحدة; البحرين; الجزائر; السودان; الصومال; العراق; الكويت; المغرب; المملكة العربية السعودية; اليمن; تونس; جزر القمر; جيبوتى; سورية; عمان; فلسطين; قطر; لبنان; ليبيا; مصر; موريتانيا
الشهادةبكالوريوس/ دبلوم عالي

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